The relationship between service vendor, serviced customer, and support staff (read: managers) is one of an economic nature. One may humanise it by admitting that each must know their part, in order for the economy to proceed.
I prefer to be an administrator. But when service provision sucks, I must demonstrate superior service provision. And when the market is tasteless, I must demonstrate superior taste. I do not get to do what I want to do, because the market is weak. If I make the market stronger, maybe then someday I can get back to having fun.