Quality Management for Marketing Managers

Track these three lists:

1. Marketing Programs
- Intention of Program
- Mechanism of Program
- Communication of Program
- Status
- Notes

2. CRM / External Feedback
- Date, Time
- External Party Name
- Contact Details
- Medium/s of Communication
- Message
- Notes

3. Internal Questions
- Date, Time
- Question
- Questioner
- Details / Answers / Actions
* When possible, ensure that questions have unique IDs, so that repeated questions can be identified.