2017-06-02

Yawn 26

This period has been rather busy for me, and I fear that many of these thoughts are not coherent.

May 9 to June 2 Start

Like I said, these days there little I despise more than rudderless individuals looking for a leader or group to identify with. I've run into many. They stink, and it rubs off on me.

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Found a couple of OEM suppliers for our upcoming range of wellness products. Anyone who wants to help me run this business, PM.

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By the numbers: Why do you suppose we function 24-7? Lol. Most hospitality industry RoA sucks. Utilisation sucks. And then they worry about red ocean marketing.

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I see the MYR crunch has finally hit IKEA.

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MMA and wushu drama: This is exactly why the butthurt are effing mental. A non-competitive system of movements is not martial, it is dance.

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I am about to destroy 70% of the chairs in the cafe... and turn them into stools. I also need to build prototype benches from concrete and wood, and I need to destroy some brick walls. Who's up for some exercise?

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Maybe I should just make the goddamn banquettes out of PVC piping...

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I don't like breaking heads, but every so often, a little refresher is required. (company) is designed to be completely impersonal to the customer. The customers who come here because of relationships with the staff are the wrong customers in the long run, and the staff who think their relationships matter have lost the plot. I will tolerate the deviance, but I am not complying with these interests at the level of policy, since that is counterdirectional to the design of the company.
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Commerce is boring. Finding other people who find it boring... ah, that's harder. I am generally disinterested in being a disciplinarian, however, it appears to be the only approach that works in the short run.
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I suppose this is what it is to be working alone, mostly. But generally I do not find it productive to dwell on that while there is still work to be done.
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Also wondering if it is a good month to terminate the entire staff and start anew. Hmm. Not a day goes by without the availability of that option, but on some days the opportunity cost approaches a trough.

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It's a good day when we're trying to get blends to taste NOT like a Colombia.

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"Why do front-of-house staff get a worse deal than kitchen staff?"
"First of all, it's not an apples to apples comparison, so good luck making sense of it. Secondly, front-of-house staff are more easily replaceable, so the nature economics is that with higher supply, and similar demand, the price is lower."
"Prepare to be on shift again."
"Well, on-call for two years already, so no difference from my point of view. Also that means we'll start hiring freshies again. Whee. Also if it doesn't work, we simply reduce hours to 12 or 6 as planned."
"That is a deviation from why the company was founded."
"The company was founded to make money. If you want to work on strategy, sign up for a three year job. Lol."

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"The milk is still weird."
"If it is weird next week, switch to brandX."
"Can you recommend some brands for me to check out."
"You can check out brands in documentY. And you are switching to brandX, that was the answer, not a question. This operation is 19 months old, and the work on milk evaluation has already been done."

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Facing grave uncertainty about the quality and future of our operation. Let me try and eat my way out of this. :P

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"Human beings are designed for relationships. If your business model goes against human nature... it might not be a good idea?"
"But that's precisely why men go to war. Because the world is not enough."

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I'm glad I don't distract myself with Mother's day.

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Puttanesca

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Breakfast. Met with merchandising supplier. Kitchen coaching. Sales coaching. Furniture calculations. Lunch. Purchase of gift. Delivery of gift. More food. Out of whey protein. Bought whey protein. Read up on creatine supplementation and cognitive effects. Bought creatine monohydrate. Coached coffee. Consumed whey and creatine doses. Watched a movie. Networking. Ran a few loops interspersed with walking. 177bpm peak measurement. Wash. Water. Sleep. Networking. Just did taxes. So happy. Breakfast. Chores.

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Just took apart and reassembled a power socket. Shy of termination, next time we just do our own wiring too.

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How do I get the shortest (cheapest) possible consultation with an ENT specialist to check for ear blockage / hearing loss?

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If Tesla never converges on the ATP currency, something's missing.

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Power socket design appears to be horribly unrepairable. This should not continue.

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Overworked, replaceable, but not always burnt out. Lol

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Built, debugged, deployed, and costed, three table prototypes. ✌๐Ÿผ

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Enforced hacking.

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How hard is acting normal (10 is hardest)? I would say my experience is 3/10. It's just way too easy, because the rules are predictable. On another note... I have the contrapositive pedagogical experience at my office, where I keep trying to train timid people to be recalcitrant business people. Can't win, bub.

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Experimental design in statistics and that ESP drama: I miss college. Now the glaringly obvious problems have mainstream recognition. Hehe

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Guys, guys, once they mass produce bacteria that eats plastic, you know plastic will never be able to do the job it used to...

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Back to work. I am one with the potatoes...

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Michelle Yeoh trailer: Anyone else bugged by the lousy editing? "I think it's about time / we talked about you," which makes me wonder if it was an issue with accents :p

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Back to work.

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Well, for those of us who picked early retirement from the rat race (I didn't even take college application very seriously), there's always a question of whether FOMO ought to be cultivated or addressed rationally: rational life usually resulting in uncommon adventures.

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Reminded in recent conversation. My portfolio of social relationships is optimised so that I am generally: collegial, and indulgent on stylistic issues, only with people with whom I am in an either commercial, or sexual, relationship. I am not fond of friends and family in general. If I like some individual, I try make them either commercial or sexual in relation to myself, otherwise I actively deprioritise the allocation of my resources to our relationship. In the same way, I deprioritise investments in stylistic affairs in all sense modalities, unless they are linked to the optimisation targets above. You only have so many opportunities in life. We each pick a strategy for optimising utility, and that function differs for everyone. This isn't to say the game has always been played this way. It just happens to be how it is played right now.

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I wonder how many people remember being 8 or 9 years old, and training for a target to be hit between 16 and 18 years old. I wonder, if I'm the only one that stopped caring along the way, because the way about this became too easy, too predictable. It's a queer mode of thought upon reflection: you are Xyo, training for a 2Xyo target. At some point you're 3Xyo, and thinking about the X-2X period. Now I'm roughly 4X and thinking about the X-3X period, and wondering about causality and determinism between choices I made at X and 2X, and their impact on the 2X-3X period. Hmm.

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Weak. More diligence required.

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I hate telling customers that a section is closed. I really, really hate telling tall, well-dressed, pretty, female, anglophones that a section is closed. #havinganablistclassistsexistcapitalistmoment

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Taking a break from solo-ing hardware, to cleaning up accounts... we have more haywire...

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Rest insufficient. Physical project postponed.

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It's a day for remembering that I'm definitely a demotivating influence upon impressionable younger people who have great material ambitions, because I lack those ambitions. I should keep to myself, and cause less friction, when interacting with them. Hehe. I miss you, belle.

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Discussion today; we shouldn't ban laptops - but we need to ban books and other forms of paper strewn on tables.

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Today I happened to sit next to the contemporary equivalent of the 90210-crowd at the cafe, and I remember this exact cadre from 20 years ago. Didn't think much of them at that time. Seems I figured out how to get them to pay my bills...

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Sudden death will be a welcome reprieve. But that's purely hypothetical ;)

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Loyalty needs a definition. Otherwise it sounds like a disease.

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"Can you do X for the staff party tomorrow?"
"When is it? There was no announcement."
"There's another group for organising it, as you requested."
"But how are the people in the main group going to know that there is another group? Let me shoot off a quick pointer from the main group to the other group. Done."
"Just saying, it was organised a week ago."
"But the questions you are asking me should have been settled a week ago. I'll try to accommodate ex-ops requests at the last minute, but they will have very low priority... good luck, have fun. Let me know if you need more $. :P"
"Is the charcoal still in the storeroom?"
"When did we put charcoal in the storeroom? Let me check. I see an ice kacang machine. Do you want bingsu?"
"Where do we buy charcoal?"
"Wait. Let me check my manual on how to organise a BBQ, brb..."
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OMG BBQ indeed.

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Can you skirt the entire cheap-sale-regulation by having "off-season-premiums" instead?

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"Why does the coffee taste different today?"
"The taste is up to the person on duty."
"Everything constantly changes! How will your kids get it right!"
"Right is relative to who's on duty. ;) "
"Sighhhhhhhh. Inconsistency kills me."
"But we're designed to be inconsistent."
"Cries. I guess it makes for interesting exploration."
"It's for the betterment of the staff, and the differentiation of the product.
"Your staff probably does not see it as betterment. Though it would work if the coffee remains tasty. Though I suppose that would depend on the consumer: different tastes. Hmm, but I guess that's why most cafe use the safe option of having a balanced cup."
"Balance depends on who drinks it. ๐Ÿ˜‰ I expect to have consistently competent baristas. They can decide what goes out, and they have to deal with the explanations of the calibration. We lock down a lot of other things, like the dosing, and the service format. If we wanted the coffee to taste the same always, we would parameterise everything, and hire dumber people."
"But isn't staffing quite difficult?"
"Yes, we're already moving in the direction above - given the unavailability of talent, we're increasing focus on retail products and decreasing focus on services."
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Because if we don't have enough people to provide to third-parties every service that we consume, at least we can provide to third-parties every product that we consume. LOL.

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Started keeping a physical journal for exercise. Feeling old :P

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Quantifying people is not hard. Explaining to them how they are so is usually harder, as it requires a lot of cultural baggage to be addressed. Every conversation I get into with a warm body, I am looking for their fight or flight response on a scale of one to ten... their friend or fuck response likewise... their rate of reaction to sensory stimuli in various modalities, timbre, amplitude, melody, rhythm, colour, shape, warmth, cold, pain, pressure, vibration... their levels of reward, in terms of chemical pleasures upon cognition of certain concepts, or pain, fear, loathing, depression upon facing confusion, memory overload, et cetera, et cetera. It took a hundred years from the invention of the automobile to the time when drivers would be automated... probably it will be only twenty or so years from the invention of latte art to the automation of the free-pouring latte robot. I wonder, if I was more driven by material ambition, instead of being the sort of person who mostly waits for life to end, what it would be like to build these machines. (Tech: plainly exists already.) But given that I rarely hunger for such trivia, seeing its eventual occurrence​ as inevitable, I suppose I will spend most of my life watching people instead of modifying them.

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Looking forward to a weekend of paperwork.

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If I don't have time to manage my dating search funnel, can I pay someone to manage it for me? Given the quantity and quality of technological development in the field of hookups, love, sex, and networking... surely the matchmaking profession should be more viable than ever before? Or is this just waiting for a company to commoditise the metaservice? Concierge, anyone?
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Tangent: do you want to outsource your relationship search management? What would you pay in cash, for what quality of result? Go crazy.

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I consider commerce to be a subset of my social life. I prioritise commercial work above other aspects of social life. So I work with a priority stack of ( asocial life > ( commerce > lovers > friends > family ) ). So while I run my life that way, I generally need to keep in mind that others do not, as I attempt to construct/curate a business organisation. Of course, this would be turned an interesting way by the onset of kids, who would probably fall somewhere between commercial and sexual commitments. Lol.

(This is definitely incoherent.)

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Tired. Still underserved by colleagues. More work required.

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Out of shape. More work required everywhere. Still not healing fast enough.

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(forum comment)

Ok, can we geek out a bit on flavour profiles? Here is my subjective experience on cb+gas.

1. Cold vs. hot. The cooling operation... reduces aeration thereby reducing aroma, increases mouthfeel (because of oil viscosity?), thereby muting weak flavours and smells in general and enhancing tastes and tactile effects like astringency due to reduced nose and increased tongue contact.

In order to match these physical effects... the coffee needs to be brewed with a more pronounced sweetness, otherwise other tastes may dominate (least favourite: cold, sour, aromaless water).

2. General gassing: improved aeration, and changes mouthfeel, tastebud contact, and sounds. Helps to mitigate some of the effects in (1.), But won't save a cold coffee with weak aromatics.

3. Carbon dioxide bubbles. These drop the pH (add sourness)... and so any coffee using this needs to be extra basic (bitter) to compensate in taste. The rough mouthfeel due to large bubbles evolving on skin also needs to be balanced with a thicker viscosity of the initial brew. The side effects of CO2 are much more pronounced than the general effects from gassing...

3. Nitrogen bubbles. pH neutral, and has smaller than CO2. So has fewer distracting side effects...

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This is insightful, given my existing study of the system.

"The absolute level of cardiac vagal activity or vagal tone appears to result from the excitatory drive from peripheral baroreceptors. In animals, cardiac vagal activity disappears at very low pressures or if the afferent nerves are cut." - Wikipedia

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Back to work. What shall we do, today? All the necessary things.

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"Hi, I have X for sale."
"How much are your Xs?"
"Let's meet to discuss it, I can bring samples."
"You may bring samples. But I only need prices."
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[A day later.]
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[After an hour of shooting the shit. Blah, blah, blah.]
"I wouldn't want to waste your time. We're not ready to buy anything. I'm looking for prices."
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[Half a day later.]
"Here are the MOQs."
"Thanks for your time. I can't use MOQs without prices. Good day."
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Sometimes, I wonder whether it is my English, or my polity which gets me nowhere.

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Day 702. Perpetual devastation numbs the mind against the dawn of another day of mediocrity. The job continues. No sign of keenest talent anywhere. So we shall potter along with what has crept out of the woodwork. I still despise those looking for inspiration from their surroundings. But I must condescend and make the keenest effort to engage with each and every person, as that is the project's definition - to be commercial.

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So if the company's still chugging along in a year, I may have found the time to build this amount of food prep into my schedule, and in another year maybe we can sell it. Haha

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No, really. I wish all our staff would stop bothering me with things they cared about that I didn't ask them to do. Half of my time is spent encouraging people who don't quit fast enough, to make up their minds.

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"There is crying in the factory."
"Emotional turmoil?
"Suspicions of guilt, and distrust between individuals."
"Is it affecting the quality of their work?"
"Not quite. Some remain committed."
"Allow them to focus on their mistakes. If they can live with themselves, they will be useful. If they cry, let them cry. If it affects their work, shoot them."


May 9 to June 2 End

2017-05-19

CRM on Dissatisfaction with Reduced Seating Quality

Dear sir. Changes to the establishment are not meant to be a slight against individual customers. Your contributions as an individual customer have been vast and immeasurable. However, the nature of the business has required tactical changes to occur. Over the past sixteen months, a key concern has been the shortage of floor space. Numerous attempts have been made to coach staff in the aggressive policing of space efficiency - by and large, these attempts have failed. The business has now resorted to modifying the architecture of the space so that it will require less aggression from staff. We have anticipated that this may cause a severe change in clientele - in fact, modifying furniture sizes is a key macroarchitectural lever in the control of sitting time in restaurants and cafes. As much as we regret to do so, and with significant risk to the accelerated closure of the establishment, we have to accept that brands, which are people, change. And when people change, their relationships change, sometimes becoming stagnant, and other times moving on. We wish you the best of times as a patron of comfortable places, wherever you may find them. The quality of your work at any location will probably take you there.

2017-05-13

Human Metrics

Many here are not comfy with numbers, or managing people by numbers. But it would be good to hear some feedback from those who are comfy.

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We run a bar and restaurant fully on independent contractors paid above federal minimum wage (RM4.81/hr). We start green front-of-house (FOH) recruits at RM5/hr, and aim to get them to solo the bar + floor + housekeeping, at which point they get RM8/hr, with an additional RM2/hr if they are soloing. I recently provided our FOH scheduler with the following target metrics:

:one:
A FOH crew at x should be able to deliver normal service quality on a shift that generates 12x the cost of FOH labour in gross sales. For example, an RM8/hr freelance soloing get RM10/hr, and in a 7 hour shift, 12x gross sales means RM840. And a full day of RM8/hr pairs working together should expect to handle RM3840 without stress. In the past we have run RM6k days with more staff.

:two:
Sales will be volatile, and for example, the middle shift can expect most of their sales to be generated in the final 60 minutes before the night team turns up. A single RM8/hr staff should expect to handle rushes of up to RM350/hour purely in bar sales. The figure is double if you mix in 60% kitchen sales, as production does not occur in FOH.

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How about you? What sort of quantitative expectations/ limits/ budgets do you have of your teams?

2017-05-09

Yawn 25

May 9 Start

F&B - lye is everywhere.
- NaOH for boiling bagels and pretzels
- NaOH in the AC coil cleaner
- NaOH in the dish washer detergent

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Long day. Inconclusive. Furniture remains unoptimised.

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Now that we've reimplemented bar seating, the goods display themselves. So, perhaps it is time to spruce up our retail offerings. I'm about to go buy a tank of commodity shower gel...

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TIL floor diffusers

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Things that broke this week:
- toilet exhaust port
- grease trap exhaust port
- air conditioner evaporator coils
- front door floor spring

Notable diet components this week:
- garlic, raw
- yoghurt
- B12 supplements
- fish oil supplements
- protein supplements

No relation, really. Lol.

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I don't trust any counterparty that can't build a working relationship using text-only media. Which is to say, I don't trust a lot of the people I work with. Haha.

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Made three attempts to film a marketing video. Phone froze twice, and user errored significantly in the third attempt. Forget it.

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First cock up of the day: went to sleep with insufficient carbs and woke to do plumbing with very limited anaerobic capability.

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time for blue cheese carbonara

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New blend, new food pairing.

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Deploy

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Daily rules for routine rolling:

1. Don't gamble with money you can't afford to lose.

2. Time is money.

3. It's a good day to die.

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May first, twenty-seventeen. Labour infuses the shop-floor at oh-nine-thirty hours. We have set a course for mass appeal en route to profitability. It appears that Marxism is still en vogue so I tell the staff to seize the means of production. I am going back to sleep. I expect nothing worse than what we have already become. But first, noodles.

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Pasta by colour genre:

Yellow
- tom yam *angry sauce level 1-3
- carbonara
- aglio olio

Red
- marinara
- arrabbiata *angry sauce level 1-3
- puttanesca (his / hers)

Green
- green curry
- lettuce and cream
- pesto

Blue
- blue cheese carbonara
- blueberries and cream
- blueberry puttanesca

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Forecast now indicates an improvement to zero cash in 12 months. Brilllliiiant.

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ๆปšon, ๆปšon...

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Variance is a feature, not a bug. Depending on where you want it to happen
:P

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"Your department is leaking work, and it is dropping on me. Please put the right people into place to ensure that this stops soon."

Following that, I had to put the buyer for the other department on watch for letting work go slack. So, that's both buyers potentially removed from their current roles this week. Hmm. Let's see where this goes.

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Interviewing a prospective CAREERIST F&B person on Thursday. Looking forward to highlighting that this organisation is aimed at circumnavigating the F&B industry sans romance. Let's see if she's still interested in working with us after that. If not, I'll send her along to all our industry goodfellows... those of you looking to hire people who are in love with what they do, PM me and I'll send the relevant candidates right along to you.

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Aircon#3 settled. On to #1 and #2, but first, food.

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Time to feed. Not sure on what.

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New menu section: Sin-Taxed Errors
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"We can have sweet potato fries?"
"To shut you up, because you are naggy, you may order them once."
"But they sell."
"A lot of things will sell - we don't sell them."
"They sell for RM18."
"That sounds like good value for shareholders. They are also frozen, and keep forever, so for a 600% gross margin, I can justify selling rubbish. "
"That's what I meant."
"No, most of our stuff has only a 200% gross margin. It would be pointless to sell a product which adds the mess of deep frying, reduces the health of our customers, and has zero innovation value-add."
"So you would rather we didn't survive as a business."
"I have better things to do than encourage the trading of inherently destructive goods. Our main limitation is talent. In order to provide a retention incentive to what little talent we have, I am allowing us to temporarily trade in crap. I expect to have to take them off the menu later, so this is a monkey patch, where I have taken into consideration the implicit cost of confusing the customer, and distracting us from more important work in order to acquire political leverage from constituents during a period of volatility."
"You seem to enjoy complicating things."
"If things were simpler, you would have no fries."
"Okay."
"Maybe we will sell them at RM25 per 100g. That sounds sufficiently innovative to be worthwhile. We can put them on the menu as Sweet Potato Poison. No wait, Sweet Potato Shit. Yes, that had a nicer ring to it... and it's on-message."
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This actually reminds me of a discussion I had with an ex about why we don't sell cold-pressed juice with a higher mark-up than normal juice. Negative value. Unless the margin is double that of a normal juice... I am starting to like this idea of 600%-1000% margins for false value products that are pitched with an explicit disclaimer that they are con-jobs, it has a pleasing irony about it. It is exactly a sin tax.

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This is trainable. Deciding to train a whole company to do this is difficult.

"If your chances are 20:1 and you only put in one attempt, then you can't get upset if it doesn't work."

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"Someone came by looking for a job."
"Send all inquiries to the Facebook page."
"We did. He said he preferred face to face meetings and will be back around 4pm."
"Well, I hope he doesn't bother - there probably won't be anyone waiting for him. He's already downgrading himself."

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This is not a good day to address discipline issues. I am too tired to reprogram the dunces. Maybe later.

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Fed. Forgot to supplement. Expecting regret. Not currently regretful. Should do taxes this week. Both past years.

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Enforced waking.

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I don't even really like food. I'm just here because the work is relatively predictable.

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I don't even really like food. I'm just here because the work is relatively predictable.

So much trolling ensued.

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"Hello, Mr X, I'm Y calling from Z. Previously there was a guy calling you from Z? Is that right?"
"I'm so sorry, I don't know what you're talking about. Have a good day."

#guesswhichstartup

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If you find vulnerability and robots to be mutually exclusive, you're probably stuck in the 20th century. — feeling amused.

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It's a good day to remember that commerce rests on power, and power relies rarely on objective truths.

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It has been a very long day. Each hour is a micro-comedy of attesting to the potential value of turds. But that is just the way things are. If I didn't believe it is possible to turn random people into useful ones, I wouldn't have set foot in commerce in the first place.

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"Why did you take the posters down?"
"Bad branding."
"But it's Coachella!?"
"Precisely. You see all the bands on that list? Awesome lineup, huh? That's pretty much why we won't co-brand that way. If you've heard of them, it's passe. Monocle, Kinfolk, Burning Bitches, it's the mating call of mainstream. You know how this branding thing is right, you love it, and it owns you. These festivals are where spineless depressaic Gen-X-ers with millennial​ envy go and huddle in groups to die. It's so sweet, I mean isn't that why people go there? They belong, finally, to a tribe..."
"You're just jealous. You'll die lonely, bored, and busy."
"Do you think I care? I like math. This hipster stuff is my job - pretty much because I don't really care for it, I get to carry on to the bleeding edge of distasteful."
"Taste matters to people."
"If it isn't distasteful enough, we don't sell it."
"Well look at you, granpa punk rock, what was that about Gen-X, and the death of cool?"
"If it's our job to curate tastes, we will be technically precise about it. You see that poster for the film festival? Put it up. Make it bigger. It needs a voice. The annual sponsorship gala does not."

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Angels to ashes, and dust to Dave.

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In case you're wondering about our organisation's shortage of talent - it has always been in administration, not operations. :) So much to do. So little to do it with. Now food, personal organisation, and sleep.


May 9 End

2017-04-30

On Rape Jokes and Freedoms of Speech

The leftist view is that society should be considerate for the pain of others. The libertarian view spares its neighbours no such courtesy. The facist view is that those in pain should be actively sought and destroyed. I'm not saying one view is better than another... merely articulating a dimension along which to map the available views for further study.

2017-04-23

Data, Data, Data

https://www.instagram.com/p/BTPjwRKA6-i/

Study music, my dear.
There's just so much data.
Sensation, in space.
One tries to understand oneself.
One doesn't really
Oh so you asked me what I like.
Just feel, mostly, since I think in imagery and the dominant imagery of the moment would be pressure and thermal data feeds
I like constant subtle touch. The opposite of gross movement, mostly.
So if I follow that when I can get it, my mind is quite stable. If I try to avoid what I like... say, to move more for the enjoyment of a partner, then cognitive dissonance kinda increases the probability of panic / orgasm.

2017-04-17

Knowing Too Much is a Bad Thing

I always wonder if I will go down for that kind of murder. The premediated technique, the unknown subject, and the circumstances of sudden conflict.

2017-04-16

The Underdressed

"The sleep monitor makes you look better."
"Well, it is black, and so it creates a clean line against the natural tone of this skin. That is what it is to be well dressed, to be presented visually in clean lines. You do realise I normally avoid being well dressed."
"But why do you avoid it?"
"Because I don't want to be noticed. People like me avoid clean lines because it's camo(flage)."
"Why don't you want people to like you?"
"Stealth is an asset."
"Then how are you going to get dates?"
"Clearly, dates are not a priority.
"But you make time for dates."
"It's a hobby. You have hobbies. You play badminton for fun. You don't NEED to play badminton. Right?"
"So why are you wearing something with a clean line?"
"Because I'm on a date, and I don't want the sensitive counterparty to suffer muchly."
A big lie, if I ever told one. I just want data. But then again, picking the colour of the monitor was a fashion conscious decision. If you're going to lug around a computer all day, it might as well have multiple uses, including social engineering...

2017-04-15

Specialty Coffee Service Architecture

"This coffee is two months old."
"I'd drink it. I'm shameless."
"I can't serve it."
"I would, as long as I didn't qualify it as anything it's not."
"..."
"Clear the stock. And always be honest."

The reasoning behind this is pretty straightforward. Specialty coffee is served carte blanche. Usually, you don't charge extra when it comes out especially good, and you don't charge less when it comes out especially bad. (I would like to - we don't have a crew that can handle that yet - price-value optimisation isn't quite on the tip of their tongues at the moment.) The age of a coffee isn't the variable that determines what value you should place on in-cup quality. If you buy an expensive coffee, brew it fresh, and it sucks, you shouldn't serve it - the age is irrelevant to what you choose to serve.

I actually don't think some of our coffees are very good. But that's exactly why I keep ordering them. They're boring, and when they swing left and right, it's pretty meh anyway, no matter what we do to it.

Then again, meh is like my dominant emotion. So it's not a good idea to take my word for what's interesting and what's not, in this world. Haha.

You may question if this is a good attitude to be taking towards specialty coffee. My approach to the industry is to hypothesise that:

(i) No matter how special your coffee, most consumers won't "get it" and pay a premium for it at the brewing level; I agree with a client of mine whose point of view was that you have to become a coffee farmer or sourcer before you start to control real value in quality of coffee - he wants to go there, I don't - therefore my main business, as a coffee retailer, is hospitality, not coffee quality. Real, hard, quality, is completely out of reach/scope.

(ii) What is called specialty at the brewing level now, may be cool, but it's not actually hard, and will eventually become so commonplace that no one is going to notice that it was ever very special. In fact, this will happen faster than it will take to churn up margins in this space. So why waste time building temporary and false value? Our real business is to become good at delivering a complete experience, not to split hairs on brewing parameters. Brewing parameters of the highest quality have to be treated as trivial, and should be considered a demonstration of a staff's completion of basic training... it is not hard to brew good coffee. It is hard to find coffee that is worth brewing. It is better to make a big deal of the complete customer experience, wherein a well calibrated cup of coffee is as trivial as a clean toilet. It can be brewed automatically, it can be brewed by hand; as long as it's good, the cup doesn't care.

Reflections on Bezos' Note on Customer Centricity

I was thinking about this (profitability) concern, in relation to another (the talent management) concern.

For starters here the notion of customer centricity may be too narrowly interpreted to mean actively pursued customer service. That is the bias of rhetoricians, the charismatic people, or those who like to be liked, showing itself.

Whereas it remains possible for customer centricity to exclude many interactions between staff and customers - particularly if one's product is a space in which customers intend to be self-absorbed, and undistracted by other creatures. Perhaps customer centricity of this sort is more of an architectural endeavour, than one of common parlance. It is also spurious to separate between customer centricity, product centricity, etc. as one can easily reformulate the definition of "product," to refer to the overall customer experience facilitated by the firm. Perhaps this approach is the bias of artisans, the asocial people, or those who regard others with a general sense of irrelevance.

You may draw a dichotomy of introversion and extroversion here if it strikes you as colloquial.

Back to the occurrence of a similar pattern in talent management. Here you will find that rhetoricians employ an additive strategy for improving talent. They may seek to inspire staff with beliefs, and to build new skillsets in others, actively. Whereas the asocial may employ a reductive strategy for improving talent. They may seek to point out a point of view, highlighting nascent qualities of observable things, and then waiting to see how staff react: do staff recognise these, or other points of view? Will staff then find themselves internally motivated to act upon those nascent qualities of the world?

This is an abstract thought, and rougher than it ought to be at the time of publication.

Performance Notes

I'm rather predictable:

- Pre-game: get numb, but not fatigued. Basically, come every 36 hours or so, to stay primed.
- Stay well fed over the previous 12 hours (constant protein and allium).
- General cognitive quality is as important as food - so sleep, R&R, matter.
- On points of V0_2 max, strength, and flexibility, there's no substitute for plain old physical conditioning.

If all are are on point, that's as good as it gets. #gg

All points not on these days.

All points rarely ever on.

2017-04-13

Law in Malaysia

Someone suggested that "there are no straight lines in law," to which I thought:

"There are no straight lines in law only because it is not in the interest of criminals to have straight lines. And we, as a nation, as long as I have been born... not so old, only 34... have been run by criminals. So I really don't see much use in pretending that we live in a lawful society. I prefer for laws to be enforced, but empirical evidence suggests that reality is otherwise. ;) Almost always, around here."

In reflection: I have been thinking of late, about how the fundamentals of our nation rest on graft. Our heroes and success stories are often built upon it. Our political landscape is built upon it. Our businessess assume it exists inherent to the environment. It is not, after a few decades of consideration, something that I find myself unusually happy or sad about. But it is regretful that the nation did turn out this way. Unlike those who commit themselves to a different future, a nation built instead on the rule of law, I venture no such hope. Only a faint sense of curiosity. It is not a game to be played by the poor. And it has never been my longing to be materially wealthy. Strange, this life, and the lands it finds itself in. So very curious.

Yawn 24

April 13 start

Our IG creative is approved for that job because she's pretty good norm core stuff. I'm not sure if she should feel offended, but neat, pretty, emo stuff is norm core in this industry...

/

On modelling cash flow:
I'm supposed to be sleeping, but since we have good data now, might as well make good use of it. (We're perpetually behind on accounts.) We're currently implementing model A, where we drop from 100% to 75% availability. The next model, B, sends us to 50% availability, then C-E cut gradually down to 25%. It looks like none of this helps - but two buffers are factored in:
.
1) the net sales figures here are historical; as we restrict supply of hours, we expect the price/hour of the space to go up
.
2) as we reduce operating hours, but flatline labour costs in certain departments, we expect the quality of product to increase in those departments
.
... 3) as we shrink the size of the organisation, the burden on corporate services shrinks linearly, but the freed-up resources from corporate services may have exponential benefits given (2)... but that's all hypothetical...
...
.
So yeah, heads up, y'all.

A common train of thought:

X: Whats your goal revenue per seat per hour?

me: I know why it should matter to me. And I know why I choose to deprioritise that metric. But why does it matter to you?

X: Utilisation matters to me as an influence on profit with a business where overheads are high. I would like to know: What's our upper limit of revenue per day/per hour (obviously variance based on time of day) that we could achieve?, What would need to ...See More

me: Well I know how the numbers work. Unit economics are pretty straightforward in this very transparent and simple industry. I don't however believe that focusing on unit economics is what I prioritise. The main focus of my time is in increasing the quali...See More

X: That makes sense, always more complex than looking naively at the problem.

X: That being said, I think the identify of the team probably has something to do with the identity of the regular customers of the cafe.

me: I like my staff impersonal. I think getting too involved with customers removes the focus on products. However, give a LOT of leeway for staff to do as they please in this area.

X: What about some sort of membership for heavy duty customers which entitles them to some perks including small discounts/status? 3-6-12 month increments. Essentially helping you offset Rent/TNB, and increase revenue.

me: Will get to it at some point, perhaps.

me: Definitely have more space to rent AFTER I kill cafe hours to 25% hahaha

X: E.g. It's ok to sit for hours here and order just one coffee if you pay just 50RM per month (600 per year, 150 per quarter). Or sub-let.

X: Startups could be based there for maybe 75% of hotdesk rent, plus % off coffee.

X: Maybe under Option B, "members can come 8am - 4pm", then open to general public at 4pm. Minimal food, just drinks. Could also do just take away coffee in that time if there was demand.

X: You just need 9 people paying 500 per month, or 14 paying 300 to completely cover your rent, maybe they can buy coffees for half price in that time.

me: Avoiding charging for space until we shut down the cafe model ;)

me: Hotdesks are shit. I would not pay for one, and so I would not sell one. Haha. RM300/month should get you a nicer seat in a proper working environment that is far nicer than [us]. Also, WeWork is coming to SEA soon. Hurrah!

me: Also something Apple said about six inch phones ;)

X: Haha, my concept of Malaysian economics needs work :p

me: See if you're charging for space, you want comfortable space. We charge for F&B, so the space is intentionally uncomfortable. :P Wobbly tables and stools are very hipster coffeeshop, but I'd charge RM300/month for 4am-4pm access to hot desk in the cafe, no F&B. Example of what could happen later. right now I charge RM60/DAY to get 4am-10am access with unlimited coffee.

X: Hipster = cool. People seek out cool spaces. WIth scarcity, only a limited # of people/startups can have access there.

X: And I'd argue you can charge for image/association if you brand it right.

me: No shortage of better funded spaces in this town ;)

me: "Hang out with Jerng for RM60/day." What kind of lansi business model is this!? All these cool people can go fuck themselves...



/

Toe cap derbies of an industrial quality are nearly impossible to find in KL...

/

What the - Google Hangouts call is online while the app disappears from the system tray. Isn't that a security vulnerability?

/

Monthly reporting call. Shift coverage for short-staffing. TIghtened the furniture. Hmm. Breakfast.

/

April 13 end

April 15 start

Tired. And reviewing performance.

/

I found a way to destablise the campers. Loud music works on some of them.

/

"Did you see that Ryan Reynolds movie - my ovaries are exploding."
"You have ovaries?"
"Of course not - what I meant is, something just as important... my BUDGET is exploding. How did you manage to clock in 36 hours over two calendar days?!"

/

Whoops. Pissed off city council again. Seems that a blackboard is fine for 15 months, but a blackboard with paper on it is not good within four hours. Not on duty. Non-critical matter. Will find out later if they let it go, or if we have another fine. I guess I shall pay this one personally. Hahaha.

/

Bored, and tired, but not yet dead. So on we go, ho, hum. It has been a noisy, but moderately productive, and somewhat colourful, week. Hopefully, by next week things will be simpler. But that is not to be expected. Time for some food, and sleep, before office hours begin at 4am.

/

I have been thinking of late, about how the fundamentals of our nation rest on graft. Our heroes and success stories are often built upon it. Our political landscape is built upon it. Our businesses assume it exists inherent to the environment. It is not, after a few decades of consideration, something that I find myself unusually happy or sad about. But it is regretful that the nation did turn out this way. Unlike those who commit themselves to a different future, a nation built instead on the rule of law, I venture no such hope. Only a faint sense of curiosity. It is not a game to be played by the poor. And it has never been my longing to be materially wealthy. Strange, this life, and the lands it finds itself in. So very curious.

/

On the violence that underpins capitalism: The pure and simple truth. Suck it up. :) Deny nothing. If you have to be an asshole, admit it.

/

Enforced waking, enforced sleep, enforced feeding, enforced work... doopdeedoo

/

Act 1:
"No advertisement may be issued without approval."
"Does it mean we can submit advertisements for approval to you?"
"Only if the (federal) Institute of Language and Literature has first provided a stamp of approval for your advertisement. It must have a majority of its text in the national language."
"That is a pity. Many of our customers prefer English."
#sofarsogood #malaysiaasusual

Act 2:
"Does that include writings on blackboards?"
"That is up to the enforcement officers."

Act 3:
"This is a bylaw of the city council."
"Can I have a copy of the bylaws?"
"The bylaws are confidential."
"Here is a hard copy of the bylaws."
"Let me take a photo."
"You may not photograph our copy of the law."

Act 4:
"The laws are not issued by us, so you cannot receive them from us. We only enforce the law."
"Can I get a copy on the Internet?"
"You may call the designated private company which sells printed copies of the law."
"I see they also provide subscriptions to online digital access to the law."

/

Weekends, hopefully catching up on work.

April 15 end

April 21 start

This country bores me. This body bores me. This set of physics bores me. This geopolitical order bores me. There is one salvation: stay busy enough not to notice the boredom. Do more math. Make more coffee. Et cetera.

/

Our pet theory has been falsified.

/

Rather busy this month, and still wondering if I'll want to lop off another six hours from our daily operating schedule. Decreased exhalation pace and increased manual pace must be coordinated carefully. Ho hum.

/

Dangerously busy.

/

Not this hour. Do no analysis. Go back to work.

/

Millennial philosophers be like:
1. Process information
2. Fuck bitches
3. Blog 50,000 ways to live, and six more to die
4. With EDM

/

If you think about meritocracy, it is evident that a true meritocracy would homogenise the environmental conditions for all its citizens. Unequal advantages would be leveled out by state-normalised education, childhood development, and access to capital. Rights of inheritance, and the ability to will one's property rights to anyone but the state, would be revoked. No more edges of tomorrow (or edges from yesterday, for that matter) - each individual would be reboot from scratch - and notice then, how this runs contrary to the institution of family. From the Rothschilds to the Torretos, kin-selection would be outlawed. What effect would that have on the common notion of love? If you believe in conservative values, you become logically opposed to the notion of individual-oriented societies. If you believe in meritocracy for individuals, you become logically opposed to the sentiments of kinship, of friends and family. Helluv' an unusually large, grotesque thought to stomach, isn't it? Hehe.

/

Much horseshit in the morning. Training is slow and steady. I hope.

/

"So are you getting more rest now?"
"What are you talking about?"
"You reduced operating hours - to get more rest and have a life, right?"
"We fired over a third of our people-hours in order to cut costs. I now have more work to do. I get up at four and run office hours till we open at ten - for security - also, it's the best time to get work done, sometimes."
"Why don't you just shut it down and move to another business?"
"I have 19 investors and negative cash - we're not going anywhere fast!"
"You should run a tech or financial hub."
"Are you hiring?!"
"I'm serious. You should do something based on logic. You belong there. Restaurants and F&B take some <3" "Technical fields are full of people too. ;)" "Do something you're really good at." "But you're missing the point. The strategy here is to rewire the standard model. It's easy to give dumb people what they want." I'm not sure how many people realise that as much as I like math, my natural skillsets are much more skewed towards social engineering than numerical intuition. (My interest in math is at the junior level of delineating other people's mathematical intuitions, since I'm not versed enough to have any original ones, or so it seems.) The reason they may think so is that due to my limited interest in being likeable, I actually go out of my way to make people uncomfortable very often when it is in my interest to do so - a great number of times however, it is interpreted as an accidental obtrusion. Well yes, and no. Hahaha. I think, the human being, as an information system, really is the the most interesting medium to work in. It is a pity that I do not have exactly the same view about groups of human beings.

"Why don't you just go into politics?"

"I always said I would. But in Malaysia, I would rather go to bloody war, literally, than wade into this mock-democracy without backing of at least a few tens of millions of Ringgit."

"If this were true, then either you won't need the millions or you will get the millions. Why not?"

"What's in it for me? ;) To clarify, I don't want that money per se, I think it is a NECESSARY quantity of extra judicial resourcing that is needed to go to war with a reasonable chance of winning in the current system. I don't actually believe that voting and civil protest will work in this environment - or rather, that's been my "official position" for a few years now. The reason is simple: your opponent regulates the rules of the mock-democracy, is un-concerned with maintaining a level playing field, and is backed by hard/soft funding in the billions. Why even bother touching the game without a significant war chest? I mean, it's cute and all to have democratic ideals... I'm just disagreeing with the people who believe that achieving a proper democracy is possible via democratic means, when the existing system of governance is systematically operated in a fashion that undermines democratic processes. :P"

/

We are called to different tasks while conscious, and that is the definition of work. Some must love, some must defend their kin without love, some must slay their kin in other interests, some must demonstrate that these concepts are illusory, some must demonstrate that the former fragment is silly talk, some must do nothing but watch others go by. Some must be ignorant, some must be knowingly undecided. Whatever your data-structure, get on with it...

/

Things I have recently found may need explaining because people don't get it when you just say it. (That isn't to say I bother with the explanations.):

1. The notion that certain democratic freedoms are illusory, and that the greatest lie your devils ever told you was, that your efforts to acquire power by democratic means would have anything more than intrinsic value. To be clear, some engage in democratic activities because they believe that these activities are inherently valuable - this is probably correct; it is those who believe that their protests are an efficient means to achieving systematic changes, who may be subject to intentional delusion. They've been diverted.

2. You don't have to be popular in order to succeed in commerce, even with consumers. You do have to be better at something, and that may have nothing to do with being cooler or more famous. As soon as you start measuring dicks on popularity and fame, you've lost the script, and have ceased to focus on the generation of value via the brokerage of resources. Unless of course, you're tracking your funnel and have direct conversion metrics on the funnels of your competitors... then you can measure all the dick you want, because there's a dataset to tie it to customer satisfaction.

/

Current estimate to reach positive cash position... 1-August. Whee.

/

You know what makes you an easy target: outrage. You know this from the school yard, from the Internet, and war.

/

"I've overheard a lot of complaints about the metal bars on the tables. What's that about?"
"Reducing sprawl. The next logical step in the same direction raises the dividers higher making completely solo-ed spaces (probably not going there, but possible). I'm on schedule to apply an acrylic coat over the steel, tonight. I've been wondering if we'll get shut down over that. This is a central banking mechanism in F&B. Make the furniture less comfy to reduce loittering. Make it more comfy to increase it. Taking away chairs. Aha. Wait. Maybe that will happen too. Not sure. Pretty much blow by blow. I have problems with staff being unaggressive in fitting customers to one butt one seat. So we will just have to architecture the place to work without police. "

"What are the long term goals for this space?"
"The long term goals matter not without short term stability. So, in essence, it is a week to week concern."

"You should try XYZ activity."
"I will leave the events to the community (you) for now. My work is on the infrastructure. I have my hands way full on keeping the existing space open. My efforts won't be diverted to any specific subset of the clientele. Basically I am the central bank. I just move large abstract levers. For now. As I am way too short-handed to do more than that. My work is on figuring out which abstractions will become profitable. Anything that is too subculture oriented promises a failure of the level of abstraction that I require of the market. It's not the kind of strategy I'd align myself with, under the circumstances to-date. (It may work to keep the business going, but it won't work to keep me interested in the business, because it wouldn't be scalable. I'm lazy.)"

/

"People are not robots."
"I completely agree. They are quite inferior, on average, and the future belongs to those who aspire to be more than random impulse generators."
"You can't make them reasonable."
"If I believed that, I would not be dealing with them on a daily basis."
"Who wants you to interfere with their way of life?"
"No one of course. It is my prerogative. I simply believe that I am making them better (or more beautiful) by standards set by myself, with little regard for their perceptions of self."
"So it is rape?"
"I suppose it feels like that sometimes. Maybe it is murder. It most certainly is violence."
"Live by the sword, and die by it?"
"Yes, I do wonder how it will all end."
"This business?"
"No, life, in general. The business is a medium in the present. It does not last forever in any event - at least, I expect no such thing."

/

On this:

This is very important. I make a point to inform subordinates that they need to be comfortable with making mistakes, having wrong intuitions, processing information about how other parties view their work (ESPECIALLY when the view is hateful), and overall seeking out all the aforementioned experiences. The ones with small egos crumble really quickly. That is how we will find out who is made of what. And while I would welcome all kinds of stuff in any organisation, I simply can't build foundations on weak stuff. It doesn't work - the material science is wrong. For now.

/

Just gave staff permission to put up a big sign that says "if you're looking for a difference between your flat white and your hot low foam standard milk size latte, you're in the wrong cafe". And when senior staff can't get this right after 1.5 years, I am reminded that I would really enjoy just not having any staff at this point. The ROI on talent management has already killed us. I will grind every ounce of romance out of this operation if I have to do it myself...

/

Hm. I've been up for 16 hours, and the next day starts in four hours. But I'm a bit too hungry to fall asleep. I have furniture arrangement, sanding, and painting, and air conditioner compressor cleaning all likely before 10am. Game plan: stay in bed, get up around 3am, buy a fuckton of food, and launch into office. Probability of success: 50%

/


April 21 end


2017-04-09

On that Apple pro Mac Interview

link

1. What was obvious from the beginning.
2. What they should have done.
3. Their marketing approach.

1. The 2013 form factor is toast. IMHO it ought to be the basis for the next Mac Mini, because it's optimised for cuteness over throughout. Just make it smaller. This was kinda obvious from the moment they stuck THREE chips on ONE heatsink without liquid cooling.

They explain that they anticipated a broad adoption of use-cases where a dual-GPU would be handy, but scaling-out GPU workloads hasn't become popular (whoops) and scaling-up the workloads on single GPUs remains the norm. If you know how the memory hierarchy is managed in parallelised iterative computing applications (e.g. rendering pipelines, neural nets) it's kinda clear what they're saying.

2. They really could invert the triangle in the next iteration. Heatsinks need to bloom out from one side of a chip, but you can get away with a flat surface on the other. Now if you have multiple chip-sink blooms, back-to-back in a circle with the heatsinks all facing away from the centre, and then you can still preserve the cooling tower aesthetic, albeit with a much larger surface area for air to move over sinks.

I still wonder why they don't incorporate more basic jet/rocket engine design elements... compress the air in a chamber (#1) before it goes near chips, give #1 its own heatsinks, release air to the chip-sinks in chamber (#2) via a nozzle that forces rapid expansion and cooling of air. Basically, I'm wondering about the feasibility of stacking #1,#2 as a cooling tower over a cooling tower, if you will. Lol. Gotta read up more.

3.. "I think, as you talk about the pro user, the fact that our user base is split over notebooks, all-in-one desktops and modular desktops is important. We aren’t making one machine for pros. We’re making three different designs for pros."
Earlier in the article it is explained that the pro segment is defined by software application usage. Mac Pro just happens to be the compute-optimised solution for that segment.

I agree with this approach: customer segmentation is best approached as a multi-dimensional model. Product lines may then be articulated as points along a line in a specific dimension of segmentation. Like the vertical and horizontal matrices describing actors and roles in organisations, a business needs to have a product segmentation matrix which systematically addresses end user behaviours in multi-dimensional spaces.

4. Amid Trumpageddon, their speech patterns really do sound like Trump himself...

2017-04-06

Profiteering from Non-specialty Coffee Sales ;)

Let's set percentages and margins aside for simplicity of discussion.
Say you buy good coffee at \$120/kg, calibrate it carefully, serve a 20g dose, and charge \$8 for it. Your gross profit* per sale is \$5.60.

Say you buy bad coffee at \$45/kg, serve a 20g dose, calibrate it roughly, and charge \$7 for it. Your gross profit* per sale is \$6.10.

* Before wastage.

Ignoring the difference in machinery completely... you make \$0.50 on cost of goods, save time and energy, and save \$1.00 for a customer who doesn't care. This is a win-win scenario... it only requires that you care to do it.

Nevertheless, doing so might offend certain sensibilities, and you could argue that the promotion of cheap coffee hurts the lives of people elsewhere.

2017-04-02

Blah Blah on GITS

Here's a problem with civil rights, feminism, and intersectionality in general: too many people in the half-baked process of wrapping their heads around a theory, and proselytising these theories. Not enough people willing to get bloodied up making a non-discursive difference. (I'm generally of the violent solutions type. Can't really enjoy slow revolutions. But that's just my situation, and I expect no one else to act differently due to it. Hmm.) Resentment and projection of individual emptiness drives a lot of what passes for social justice activism. Often, a clique of individuals sharing a common trait may identify internally, and seek to impose its quest for representation upon social fabric that is otherwise ignorant of the clique's concerns. The smaller the clique, the harder it will be to gain representation for a fringe trait. Now taking it to extremes, we have individual snowflakes who identify with few others, seeing only their own differences from the rest of the world. Are they to be regarded as artists, or solipsists? Well, that depends wholly on their rhetorical fate.

2017-03-31

Shiso / Perilla

That funny large leaf in sushi platings:

https://en.wikipedia.org/wiki/Shiso

https://en.wikipedia.org/wiki/Perilla

2017-03-28

Dream

Had a good nap on food. Dreaming of expat Bengalis getting pulled into  pyramid con involving butt sex, by an insidious individual / shadowy character. Strange. The point of dreams is to be interesting. I rarely dream - had it all trained out of me a long time ago. So dreaming is like ice cream. A little luxury.

I'm not saying that I like these subjects, but that the imagery needs to be explored for the sake of diversity.

Law and Order

From a comment in a Facebook group:

1. The desire to fuck anything, legal or not, ethical or not, is given by nature, or the universe.

2. The social contract may or may not criminalise the thoughts and contemplations of 1.

3. Usually if 1. is followed by corporeal actions, it becomes of graver concern.

4. The social contract almost always criminalise a subset of 3.

In general, I think that treating people badly because they are weird at 1. is uncalled for. We should be policing 3. Meanwhile it is naive to assume that 1. will follow 3. It may or may not be cruel to entice our neighbours to commit crimes, when we know that as soon as they lose control of themselves, they are guilty of crimes. Whether this constitutes entrapment or not is a fun and dangerous discussion.

2017-03-26

Comms

"Probably, I am trying too hard to impress you. I feel inadequate. It is a feeling that betrays a competitive nature. It will pass as I remind myself to just focus on enjoying the present. I am glad that this honesty cheers you. And it would be easier to read than to hear. I mean, in speech, this honesty is not far from dishonesty. It is a pun."

"Often, a counterparty will be displeased or excited about an event. When I have no emotional or intuitive response to that event, I do not always allow myself to remain silent, as the counterparty may be in a state of tension. I try to communicate to the counterparty that I acknowledge their duress or exhilaration, that I have little to offer, but that it is possible for us to cooperate nonetheless as players in the game of civil society. People who expect empathy are overreaching, entitled, brats. Empathy is a cognitive luxury, which I prefer to dispense with discretion. :)"

"Figuring out what each other wants, and whether the other can deliver, and being able to be transparent about good and bad experiences is crucial in any relationship. Work. Play. Whatev"

2017-03-15

Conversations with a Journalist

[I had just created a photo album on Facebook, where I saved photos of comment threads where the participants appeared to be attempting to stir up trouble.]

J: Good anti troll measure lol.

Me: Risk management vs comment deletion. Also he is probably drunk as usual. However, I think he can petition to have photos deleted. I'm not sure how FB reacts to that.

J: why not collect them all and send them to his boss

Me: I do not suppose his boss cares. But since he is picking on me, I might as well... documentary. Hey, I'm not free enough to take up an interest in his effect on the public good... I'm just doi.ng this for self defense. If you want to go ahead and make a campaign of this, be my guest.

J: great measure though. have you done this before

Me: Not really. We'll see how FB reacts.

J: how does he hold down a job
as a community evangelist
of all things
lolol
the irony is incomprehnsible

Me: Well, not my place to judge.
;)
I like Bill Maher's style.
Let them shoot themselves in the foot.
In public, if possible.

[chatter]

J: sohows [the business]
dying ah

Me: Take care - I must rest.

J: i thought you were doing well at one point

Me: Well, it's always been dying. There's only so much I can do to prop it up. But we can keep trying.
As in, that is my job.

J: cannot find core staff isit

Me: It doesn't really matter to me what people think about my judgments of my work. We can discuss that after I'm out of the job.

J: what do investors say

Me: Use your imagination 😉
Nothing un-obvious - generally pretty boring stuff.

J: whats yr runway

Me: Nada. Always nada. It's hand to mouth.
But with gradually increasing effort.
So at some point, one runs out of effort 😉
We shall see.

J: wah wah
pivot to a software company

Me: Story of the last 9 months.

J: or a groupon clone of some sort
lol

Me: Nope - don't be silly.
That's a waste of oxygen, and you know it if you think about it.

J: why is it dying

Me: Various reasons.
Why do you ask? Answering your questions will not save it.

J: curious la
i like to know how things work (or not)

Me: I have to discuss this with dozens of people monthly, so I am tired of repeating myself.

J: humour me la

Me: Ask in a public place. Then I don't have to repeat myself so much.
Seriously.

J: :~(

Me: :)
I don't do this for fun 😛

[chatter]

J:
maybe one shop cant self sustain
maybe it can only self sustain at scale

Me:
Of course it can. If it could not, no one would enter the market. It may be difficult, but that's not point.
Everything is easier at scale 😉

J:
people enter the market thinking all sorts of things

Me:
People who expect success are idiots.

J:
the market teaches them all sorts of things in return

Me:
I only expect the weather.

J:
haha
double down now

Me:
Which makes me a difficult investee for normal investors.

J:
and open 2 more outlets

Me:
Sure, if there was cash, why not.

J:
raise raise raise

Me:
No time for that.
I did my job there once.
No one has helped me since.
I have other jobs to do now.
It is not an ideal scenario - but that is my lot.

J:
wah so bitter

Me:
It's not bitter - you only view it as bitter because you do not view the world through such realistic glasses 😉
This is what I expect of business. It is as normal as expecting people to complement or express disgust at coffee.

J:
you only think it's not bitter
but actually it sounds bitter
haha

Me:
Of course, but whatever you call bitter is probably normal for me over the past 20 years... it is just life.
(to me)
Everyone comes from a different place, and with a different point of view.
I will blog this. It is cute.

J:
ya.. except only my point of view is correct

Me:
(I think everything is cute.)

J:
or so says everyone

Me:
Good for you, young man.

J:
^_^

Me:
I don't believe much in right or wrong points of view outside of strict definitions.

J:
zz
whens yr lease run out
thats when the axe will fall

Me:
Definitions enable language.
At that point, you're moving into vaguaries
(With statements such as the above.)

[chatter]

J: such bad definitions tsk
how to develop ~ language ~

Me: Not my problem. I'm under no incentive to make efforts to explain things to you lol.
I'm just giving the shortest possible answer for civility.
I don't care what you believe.
Right?

J:..and
that was three sentences

Me: It's small talk.
Words do not require effort.
Precise words, require effort. 😉

J: aiyah your philosophy is bs lah
totally contradictory
anyway.. 2018 still got a long way to go

Me: We have not defined a philosophy to critique

[Pastes link to blog post.]

J: yay.

Me: Thank you for your company. It is more pleasant than that of the other fellow.

J: how can you compare me to (other fellow). Lol

Me: You are all strangers on the net.

2017-03-11

Carparks

I somewhat almost don't really believe that this view exists. The mall has been here for 22 years, and I've been about the area for almost that long. Six hours after rain, and an hour to midnight, the shallow puddles dampen out feet and shoes and slippers. Cool air and shadows chase us around our walks by the walls. A lone guard slouches over the rail at one end - he can't see us if we walk around the roof. Water tanks, rails, surrounding towers, houses and green things below, dark in the night, sleeping rows of birds on pipes, our shadows play on the wall of the floor below...floors, and floors of terraced carparks, below. It was never this good in this town. Or was it? Am I lost in you, or is it really something special? Then duty calls, and we take my staff to work.

Yawn 23

March 11 start

There's nothing I despise more than a human being looking for a leader.

/

Enforced rest. Check.
Enforced feeding. Check.
Enforced exercise. Check.
Enforced breeding. Hold up a second...

/

Can anyone recommend a realestate agent to help sell a small flat in Kajang? Need end-to-end service with lawyers also. Raising cash for my day-to-day business.
-
Personal referral with successful past experience required. When I bought the place, it was a horrible agent and lawyer combo. It took two years to purchase, and it was nearly three years past the SPA date by the time all the paperwork got done. Good if you think of it as a way to kill time during the RPGT penalty period, otherwise just a collosal waste of time and money.

/

I am starting to get bored of being sick.

/

No staff to delegate work. No money to hire. No health to do work. Bored. Try again.

/

Diapers. Nope, didn't breed. Only bred bacteria. I, am sick. To the office...

/

Hey, guess what... we used to have an all female middle management layer. Didn't work. But I'm now short of one FOH leader for an all-black middle-management layer at the end of April...

/

Diapers dry. That means gut is healing. That means, rest is postponed, and we're back in the office for a bit.

/

Reduced:
"One thing I learnt from all this: diapers are cheap. Lol. Like 1.5myr a piece."
/"Wtffffff.... SMH. How are you even possible...? How?"
"[I have no shame - GIF] Whenever my gut repairs itself.
/"You indeed have NO SHAME! ERMAHGAWD! HOW"
"Let nothing hinder work. Or well, one tries."
/"Clearly."
"I really am a weirdo. Diaper visibility : tucked down into themselves, effective none above jeans. Should have bothered earlier to avoid scarring the audience. Also. Do you realise that I intentionally filter less with you as time progresses? It is part of evaluating compatibility."
/"In general, what are the main things you filter?"
"Filter: sickness, death, poverty, vulgarity, dissatisfaction"
/"Vulgarity as in? Dissastifaction with?"
"Vulgarity is the opposite of? Dissatisfaction with anything. No one needs more whiners. I told childhood ISTJ/INFJ friend I'm seeing someone who isn't scared off by my speech patterns. Mentioning it since you wanted to know how I describe you. In this context, she is not a fan of my speech. She's one of those who can't read me. So limited opportunities for empathy. I believe she only comes close because we have had emotional bonds as younger friends."

March 11 end

March 21 start

Social life. Haha. What women want, is not what they think they will get. Engagement tells all.

/

I have decided that chairman is an illfitting title for me in any organisation. I should be the chairboy.

/

#YouBeenWorkingTooLongWithCoffeeWhen
"Oh wow, this scotch is really fruity."
"It's one of the smokiest peatiest Islay malts, actually."

/

Fast forward 2055. After decades of providing asylum to the world's questionable cases for amnesty, Canada ascends as the HK of NA.

/

Honcho == ็ญ้•ท ?!?!

/

1/ Politics of identity. Be different but not too different. Live in fear of exclusion, and persecution.

2/ Eat McDonalds, nasi lemak, and drive a Toyota (maybe a Proton). Repeat ad hominem.

/

I imagine a time when you are neither here nor near, and I wonder if we will be able to speak.

/

I dream of a world where each human realises its triviality and stares mercilessly into the darkness of inner and outer spaces.

Nah, I just find that most people overcomplicate their reaction to existence.

/

So in a discussion about a child, we were discussing her behaviour. Some found it mentally ill, some found it fairly sane.
-
Event (a): She ignores another kid who wants to play with her. Kid offers her a toy after repeated badgering. She cuts it apart, and tells the other kid, I do not want to play with you. Other kid cries and fucks off.
-
Event (b): Yet another kid wants to play with her. She ignores him, until she needs a favour, then agrees to play with him for a day. Her close friend wants to join and the kid who gave the favour disagrees, and is abusive to the close friend. She addresses her close friend, plays with the favour giver, and shoves him down a slide (not off the slide).
-
Advice was sought because she has encountered communication issues in adult life. Civility is an irrational preference. Incivility is likewise frowned upon, but it is equally and oppositely irrational. I would do it. I would date her. Haha. If the boy had broken his arm, she would have learnt a lesson about self-preservation. She would both know what she can do, and what she will be punished for by society. Definitely not mental illness. I would have taught my child to end fights/annoying people like this. But just imho. She probably needs to signal more.
-
If communication issues become dibilitating, then mental illness would be an adequate diagnosis. Otherwise it is just a matter of learning to fit in with cows who won't leave you alone when you ignore them. It may be heartbreaking, but haven't we all seen that?

/

People ask why I say, "my only social life is on Facebook," when I work in a cafe with forty colleagues. Well, as it turns out, I can't discuss abstract algebra, or international political economy, or speech synthesis, or metaphysics, or art history, or music history, or software development, or economics, or the fundamental information structures of consciousness... or even cooking, or business administration, in any non-trivial degree with my colleagues 97% of the time. 99.5% if you exclude cooking and business administration, probably. It's a job. I don't expect to find friends here... only a way to make a living, or a set of learnings that accompany the failure to do so. Hehe. The way forward is to keep working at it. None of this is strange to me. It is tedious, yes, but that is what I have expected of life since I was raised on tedium. Onward... another day, we can try again.

/

UPDATE: We're still in deeeessperate need of staff to run the business. Quantitative, verbal, and process management skills are in short supply! Learn how to navigate the legal and economic landscape of running a cafe in Malaysia - learn how to keep accounts, read laws, fulfil compliance, manage supply chains and marketing funnels, and run a team of 30-40 staff. Sign up with us for a minimum of six months!

PREVIOUSLY: Sign up for our March recruitment cycle. Roles negotiable. Cold, heartless, talent required. Passion optional.

/

Whiskey, house, escort, and artisanally crafted public relations copy.

/

#blameTheAcoustics
"We agree that our staff has antagonised your party. We are sorry. We also believe that our staff may have unintentionally antagonised your party. It is a fact that spoken conversations in this small cafe can be heard from one end to the other - unfortunately our staff was not fully aware of this fact at that moment, resulting in the inappropriate behaviour. All staff have just been reminded to carry out analyses and discussions about customers, out of earshot of customers. We will repeat our reminders to staff about the acoustics of the cafe, in the hope that such errors do not recur. Again, we are sorry for any staff stupidity on acoustic matters. Please accept our sincerest apologies. We should lower our voices when discussing sensitive matters."

/

Enforced feeding. Hoping for 12 productive hours today. 8 expected.

/

"XYZ is late."
"I'm sorry."
"Doesn't help me much - let me know when you get better at life. LOL."

/

Live near work. Live near love. Proper trash separation. Proper laundry. Proper food. Proper storage. All the things I give up for the things I love. Lol. Still working towards that 2.5% long-term average time allocation for love and sex. Work first. Forever.

/

Upon analysis it appears that we managed to dip below a zero cash position without anyone noticing. Happy happy joy joy. Must work harder to compensate for organisational deficiencies.

/

So the troll doesn't like being hit on. Mmkay. Errbady hit on the troll...

/

Troubleshooting the finance function - daily elementary routines are failing. Much to do. If we don't get finance into shape, marketing is probably fucked. All I have to offer at this point, is the most stable operation we have managed for a year :P

/

Enforced rest. More work tomorrow.

/

Uppp. Had the good fortune of a power nap. Lots to do. Hope to see my social worker by noon. Lol

/

The practice of zero-ing my imagination results in very little dreaming - this appears to be bad for social work, such as commerce. I must think about others, so that I daydream/ lucid dream/ dream about them... so that in states of rest, I may be stimulated to end rest in order to engage these others.

/

"This is my first day on the job. I'm not ready to report on a solution."
"The purpose of a report is to report on the status of a solution."
"I can't do it on the first day."
"Sure you can. It can be just a sentence long."
"But the solution doesn't exist yet."
"What is the solution for?"
"I'm not sure."
"So for your first report, write, "We do not know the problems, which require solutions." If you don't write this down on the first day, you won't know if you've progressed by the second day..."

/

Dinner, then continued arithmetic attempts to avoid armageddon.

/

Baba yaga! Form of... GST clerk.

/

There comes a time in every intelligent person's life, when she must look upon herself, and consider what she has become. If she is satisfied with it, she will persist, and if she is not, she will choose not to continue. I am, satisfied, for the most part. I am at least that much of an asshole, come what may. :) But I am never sure about those around me.

/

Comply, impress, quit, or be fired. Pick one.

/

Er, there's a very peachy Tanzania on brew right now, but we only have another half bag or so left. Get it quick. Order as espresso. Unless you like faintly peachy milk drinks.

/

Well, that was both an unusually long and an unusually interesting day. I was reminded of the great efficiency of working with people who are adept at pausing high level conversations in order to discuss low level linguistic components of speech. I was also reminded that I like making decisions based on substantial information about a subject, and not without. Also, I was reminded that some people are not fully comfortable with their public lives. In any event, I wonder if I can get a doctorate in Humans As Information Systems, and become known as a Dr. of HAIS.

/

Making a point to be thoughtful in bed. Getting up soon to peruse paperwork​ for realtor. Not sure if I am more worried about my business project, or about liquidating a personal investment in realestate.

/

Does anyone want to join a short trip in my Kancil with a realtor and her boyfriend, to Sungai Long? We are leaving Damansara Jaya 1:30pm, USJ19 2:00PM... returning ASAP after a drive to Sungai Long.

I am exploring the option of selling or refinancing a flat, on order to remove the financial burden of myself from my business project. As I explained recently in an email to partners, I have not lived there for 3-4 years, and have instead rented single rooms near my jobs. As I am currently living from paycheque to paycheque, it is untenable to stop the business from paying me a fee unless a replacement manager can be found. So in order to be able to work free of charge, for a time, I must raise money for myself by liquidating that flat. :)

/

Major announcement in a week. Now I have to go write a speech. Hmph

Draft 2.1:

Greetings. My name is Jerng, and most of you know me as the managing presence of the Sudo Brew cafe. I regret to announce that Sudo Brew has fallen. It falls upon me to take full responsibility for the consequences of our actions. I apologise.

[Apologetic bow.]

In order of engagement, I must commend a few parties for their contribution to this enterprise. First of all the capitalists who took the risk of burning all this money upon themselves, second the staff who put in time and effort to facilitate the services we provide, third the customers who have made this project viable for the months past.

Malaysia has many restaurants. Some aspire primarily to achieve moral superiority, artisanal authenticity, fame, a legacy, great food, excellent service... Sudo Brew has primarily aspired to none of these. Our primary value proposition has to provide 24-hour convenience to the community.

And now, we will fail. On the first day of April, 2017, Sudo Brew shall cease to operate, from 4am to 10am, daily. This marks the first closure of our establishment since 4 December 2015. The reasons for this are simple, in the past, the quality of our operations has not been consistent enough to retain the business of many customers who visited our establishment at least once. At this point in time, we believe that our team has stablised over the last eight months; alas we are also out of financial resources for the continued deployment at the pace of 24-hours-per-day.

One week ago, we released newly overhauled menu infrastructure which offers customisable orders at the convenient rate of four Ringgit per item. We call it ElastiGRUB. We have also brought back subsidies, where every twenty-five Ringgit spent on food may be accompanied by: a hand-crafted beverage, completely free of charge. We call it 'a set meal drink.' You may wonder why we are lowering prices in this time of duress. The reason is simply that we can now afford to, given improvements in our gross margins since eight months ago when subsidies were initially removed. We hope that with the reintroduction of subsidies, the value of services provided by the Sudo Brew cafe will make this establishment furthermore viable for the entertainment of our community.

And with that, we now return to work. Thank you for patronising this establishment. Remember to eat at Sudo Brew, where anything on the menu can now be added to your order for only four Ringgit per serving.

/

Eating more greens has been stablising my sleep, I think. Feels like decent weather for exercise.

/

I like the smell of mothballs. Someone close doesn't like the smell of mothballs. I cleaned out my entire wardrobe. All eight boxes of clothing are being phased through the laundromat in sequence. The shit I put up with. But that's business, baby.

/

Redesigned GST workflows. Repiped 2016 according to new architecture. Rewrote manual. This feels like really dumb work, but it is probably pivotal given how bad we are at these things.

/

"As usual - everything would be simpler if I did it myself ๐Ÿ˜‰. But I'm committed to minimise that. So that means a lot of coaching, and waiting for kids to grow up."

/

March 21 end

March 26 start

/

Good night, babushka yaga.

/

Swing low, sweet chariot, ain't no bail outs'a'comin for me. ;) Conscious again, so enforced feeding, then work, again.

/

Just had a meeting with the most senior people in our organisation. And we're definitely behind schedule, as they're not able to keep up. So we expect failure, with the new menu launch tomorrow, but I won't provide options... given that it is eight months late. :) Such, is life, keep moving forward. Or die standing. Hahaha.

As with any violent changes to an organisation, I expect as usual that a % of the staff will quit. The success of the change will be determined by what happens among the staff that is left behind.

As to the degree of violence in change, sensitive souls will always be blown like snowflakes, whereas less sensitive ones will barely notice the changes.

/

I think the Grab vs. Tinder ad campaign is woefully misguided, but the data will probably prove me wrong.

I marked all the profiles I could find, as spam (I'll swipe right on any pretty face, really). Do you not think that we are doing the brand a service? The workflow here is as bad as the MSFT barf-at-website IE TVCs.

"Hi, someone wants to fuck you... just kidding! But they did take money to help a company to cold call you for some xyz loanshark service!"

Sorreyy... hahaha...

/

Time for chores. Maybe the music was cute tonight because I used the speaker I've had for 20 years.

/

TIL if I'm going to do a John Wick impression, I need a John Wick moustache wig to make it less obvious that it requires a jaw hang.

/

Wondering about the legality of a BYO cocktails joint. No liquor sold. Only drink construction services provided.

/

Just spent 1-2 hours optimising SAAS procurement, and will potentially save us RM3,000/year. I need to do these things more often. Pity about the single threading.

/

Staff: "My department needs more money."

Me: "Prove it."

Staff: *blank stare and silly smile*

Me: "Ok, let me show you how to prove it."

Staff: *looks at model*

Me: "So when you ask for money, you need to provide detailed reasons, so that the financial controller can review them and simply say yes/no about approval."

Staff: "So the budget is increased?"

Me: "No, the budget is the same. You are going to be over budget. On purpose."

Staff: "Ok, I am over budget."

Me: "Now go make sure that everyone who matters understands exactly why you are over budget."

#manypotatoeswerebusytoday

/

Parasympathetic nervous system - Wikipedia
en.wikipedia.org
Study time! #rnr #walkinthepark

/

Staff: "I don't like the menu."

Me: "I know. Aww... cryy :D We knew this before we deployed the menu."

Staff: "Customers don't like the menu."

Me: "We also knew this before deploying the menu. You are are still dissatisfied that this is being done on purpose."

Staff: "This is so that we talk to customers more?"

Me: "You don't have to, if you don't want to."

Staff: "Look, it is hard."

Me: "That's why we have prepared three layout options of the same menu."

Staff: "The majority likes this one."

Me: "Serve the majority. Serve the minority that will like the other one, and serve the other minority too." *drinks water* Ok, have fun, I'm going to bed!"

-
If for no greater reason, I expect more attrition, and less sleep in the near future. I believe that the discontented will be angstier still after this menu stablises and I make the next one even more complicated. The pedagogical strategy is pretty much analogous to grades in music: a junior staff can brain and sell a dumb menu, a senior staff can brain and sell a more complex one while selecting specific sublanguages and interfaces for simpler customers. Anyone who believes that they are senior but aren't willing to embrace a higher standard of work has mistaken notions of the scope of work we must aspire to.

/

Some people see a veil of cynicism around me. It appears that they perceive consciousness to be more than a veil. Each has its own opinion.

/

I am watching Life. Like a more humanised version of Alien. So it is better.
But as critics observe, it brings little that is new to the genre.

/

I don't like it when crimes are called terrorism, before there is reason to believe that the criminal's intent was to terrorise.

/


March 26 end


April 7 start

Adding a whole bunch of Korean stuff to the playlist... this cafe is too white . LOL

/

Scheduler delivers monthly schedule for four staff in four 2D and one 3D matrices. MD sounds warning that expat staff may be insufficiently literate to do multi-tabular lookups, and requests scheduler to resubmit monthly schedule as a normalised table. Holy shit, that was a first. #wtfisgoingoninthiscafe

/

Enforced feeding and sleep.

/

Pain is not a fundamental problem. #pathology

/

"What is your signature?"
"We don't do signatures."

/

Man down!

The role played was in corporate services, and will not directly impact operations. Staff in operations may react to the event, in which case, operations would be affected.

I think we do okay at this, but sometimes I feel that we are insufficiently aggressive, and fail too slowly: at losing any staff that reacts impulsively to intuitions about what the world should be...

Upon further reflection, perhaps the way to articulate it is as follows. First class staff must demonstrate an ability to make plans, and execute plans. Anyone who follows their heart instead of their plans immediately qualifies themselves as a second class staff. The first and second classes are mutually exclusive...

(Still thinking about the problem.)

... perhaps more effort must be put into weeding out anyone that comes here looking for friends, or family. Perhaps.

/

Things not to say? Actually I say these things to make things clearer. I may not tolerate such ignorance. You must know the truth, even if it enfeebles and destroys you.

/

1. Since when are 10-year-olds teenagers?
2. United should not cave in to social media.
#leggingate #leggingsatthegate

/

Falling sick. Not sure if it was the fan blowing in my face at lunch, or a reignited allergic reaction to snowflakes. Not healing fast enough. Wondering about the the mid-term effect on short-term memory of last weekend's 1-2 standard drinks. No matter. Enforced feeding, site survey, walking.

/

The quality of activities in any polity that prioritises speed... can be judged only by the speed added or lost due to any kind of political activity (politeness, in particular). I still find that I am often too polite, and so we do not move quickly enough to correct errors in general behaviour.

/

Staff: Can we ask the engineer to do it?
Me: What engineer?
Staff: The guy who repairs stuff.
Me: Fuck you all, we're renaming the channel to ops-kemahiran-hidup, and I'm buying a copy of the national middle school syllabus' Living Skills textbook for the bar... just get a screwdriver and...

/

More dreams. Probably improved sleep and diet. Back to the fires.

/

From a thread on meanness.

"Well Facebook ain't going nowhere, sweets.

Here is one of my current contexts: I am building an organisation where I require staff to stablise at a meanness level of say, the 75th percentile.

The reason I need the majority of staff to be comfortable with with 75, is that I need elites to be comfortable with the 95-99th percentile of mean behaviour, because that is where I am looking for a competitive advantage between this organisation and the market at large.

What this means, is that I do need to weed out those who are slow and weak and sensitive, as quickly as I can without sinking the ship, on a daily basis. I figure we are around a majority staff tolerance of meanness at about the 60th percentile at the moment... we have a long way to go.

It is an hourly gambit!

Update: revised "mode" to "majority"; decided that the most intuitively measure of meanness is, as with all not-yet-technical terms, to apply a consensus-forming algorithm which would linearly rank all members of a population in terms of meanness (based on peer votes, whatnot). This is to say, after we line up the general population like that, if we randomly sample 10 staff, we need 6/10 to be ranked meaner than 75% of the general population in terms of that line..."

/

I feel slow. I take a couple of days to rewire myself whenever we add or remove direct reports in the company. I am wondering if I would be faster at this, if I was in better shape. I think I would be. If I was in better shape.

/

"A machine can't intuit, dream, lead."
"Your machine is obsolete bro..."
-
Films like this: never watch the foreground.
-
Lots of Bechdel test breaking. Lol
-
Art direction is faithful to source material, and makes full use of new media. Script is better.

/

There are two kinds of machines. The ones who know what they are, and the ones who think they are special.

/

Enforced eating, resting, schelping, let's go.

/


We have a consistent pattern of non-survival, from staff who look beyond their individual selves for directions in life. Interesting problem, but at least it evacuates all the cultists. Anyone seeking an ethereal sense of belonging to a society of minds, must be discouraged.

/

Acid burns and smoke. Now that's new.

/

Starting tomorrow, I'll be keeping office hours of 4am-10am, for a while, in addition to other stuff. Things I wonder about doing:
- renting out the space
- running a speakeasy
- taking weights to the office and working out there
- ?

/

"You said hi, to me, and I said hi, back. Once. I waited for the second time, and it never came."
"That was your turn, fool."
"You have to say it twice."
"Go fuck yourself."
#salesgorithms

/

This is the kind of bullshit I'm quite happy to do without. I'll stay poor, thanks. LOL.

/

Marketing video today. Girl with pretty feet wipes them on a stained floormat... wth.
#productionvalueless

Enforced feeding.

/

Breakfast was:
- bahkuteh, no rice
- juiced watermelon
- strawberries in yogurt
- spaghetti with romaine in a cream based sauce
- blend of three coffees in hot water

This is a very, very, strange life I am living.

/

Changed the WiFi password. Rejected candidates:
"haveyouordered"
"nowifitoday"
"areyoufeelingsexy"
"internetisforporn"
"firsttellmeonethingthatscaresyou"
"whatisyourproblem"
"thatisagravequestion"
"thereissomethingbetweenyourteeth"
"iprefertheotherguy"
"ineedtogototheloo"
"youaremakingmenervous" (/hot/wet/bored)
"askthatguy"
"youknow"

/

5pm check on new intern in finance. Sleep. 10pm work. 10am off work. Repeat three times.

Ok, at least we use my playlist... right...

... I may be sick and dead by Friday lol.

/

Oh fuck. Someone data entered a few months of ice receipts with the wrong GST status.

/

"We need a pair of scissors. Thanks."
-
"✂ asset relocated from drawerA to bar. Thank you for using corporate services. Have a nice day. / This message has been automatically generated and requires no physical signature."
-
"Must you always be so formal? You're intimidating the staff, especially the ones who work here because they like the people - you know, social life."
-
"They're probably in the wrong company, then. You already know that in my head, the operating model is a hundred outlets running on hot swappable crews that move around on a daily basis. What we deal with now is just childhood."
-
"But they're children. Treat them like children."
-
"They're little peons. I'm just an older peon. It's my job to handhold all the little ones through their development into greater peons, but... you do understand: if they don't accept their peonage, then this is all wrong for them."
-
"Some of them just need you to take them to heart as individuals, as people."
-
"Well you know also where I stand on that: if someone doesn't see the personhood of a cup of coffee, the alignment of a chair, or a business process... I already intuit that they are a dumb beast with their ego up their ass. [laughter] Little fools that think of themselves as snowflakes, old special pures, whatnot."
-
"Do you believe this will build a strong team?"
-
"Yes, if it survives. It may not. Then we try again elsewhere. But a staff must demonstrate a will to power, or they will never achieve real strength. Look at all these wonderful crews in other companies where investors make great returns while staff are encouraged to be ignorant of their peonage. There is no agency. You get followers at the expense of pristine independence at every node. Everyone is happy, and stupud. Yes, with a 'u'. There is no true competitive advantage there. The so-called market leaders are exemplars of mediocre performance at the individual level. Teams are strong, individuals weak, it is very sad."
-
"Are you sure that we can keep this up?"
-
"Nope."
-
"Then why do it?"
-
"It is what I signed up for. I do not like predictable gambles. So I typically assume a position where a part of the portfolio is in extremely risky places, and the rest is equally and oppositely boring ones. So here: being in hospitality is the boring part, and keeping standards so high that it disorientates the majority of peons is the risky part."
-
"Zugzug"
-
"Whatchu want me do?"
-
"A hundred retail outlets? Like a thousand people?"
-
"Probably targeting only three layers of staff, so a management ratio of 1:34? Hm. Looks like we're on track. Lol."
-
"This is insane. How do we keep things tight?"
-
"T cells. SWAT teams. Cross-functional generalists who focus on optimisation opportunities regardless of domain."

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Enforced washing, dressing, and work. Whee.

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"I think I'm doing okay."
"Great. I hope you survive."
"Emergerd errone tells me Imma dieee."
"They're a bunch of weaklings. You're better than that. Lol"

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Loyalty always needs a quantifier - some people don't want to measure it.

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Whatsapp > Front of House Group > Custom Notifications > Tone > Banana Song

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Up next: six hours of intermittent sleeping and milk frothing.

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When a brand doubles back instead of doubling down, I wonder about the dataset. Is there actually data which suggests that "generation woke" will react less enthusiastically to vapid advertising tropes than kids in the 80s and 90s? It was always the dumbfucks who'd pay for feels and bubbly water, anyway. (Disclaimer: I drink soda.) What I suspect is that the campaign was pulled on the feels of a few "woke" advertising/marcomms executives who were afraid of having their names look bad. Ah, vie. The production values were fine: this doesn't stand out more than any of these mass market ads I've been seeing for thirty years.

/

On whether "regular" customers should be treated better than others.

" Personally, I have no concept of loyalty without specific definition. :) I prefer if staff focus on the product, and leave their personalities at home. But of course, we have many staff who believe that customer service must be personal. I treat those staff as having a short-term use to the company, but because they don't objectify their actions... they're generally regarded as off-brand and idiosyncratic aberrations in my long-term operations.

This is wholly a discussion of where you want to be positioned in the market of course. A great number of small businesses cannot provide the best product, or the best value, in their product space, so they thrive on building and maintaining relationships with key customers. That is not what my current operation is designed to do: I'm building it to be a top-value destination, like 7-11 or McDonalds, so every time someone prioritises a personal relationship over the whole ship, I call "lari tajuk."

:) "

Arguably, our marketing prongage is a bit more nuanced than that, but the gist of the matter is true. As for best value brands: Nike, Uniqlo, Hilton, Jusco, Ford, Toyota, all count too... so you don't really have to say 7-11/McDonalds/Sbux, even if those are our poster children. WTH, we've been aligning ourselves with Muji and IKEA from day 1... LOL. It just sounds alien to many Malaysians to be talking about Walmart and Amazon, so I try to avoid those tropes, even though their approach is really central to the nature of our play.

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Human hope points to human ignorance.

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radwimps = paul gilbert joins blink 182 in japan

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Too many interests. Too easily satisfied. Too interested in weird shit that is too easily accessible without $. #poor4lyfe

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It is a synthetic conversation. I am just playing with myself.

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April 7 end


April 9 start

Goals. LOL. I want my 40-50 bpm resting rate back.

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Pedantic week at work. Reflecting on it. I have always found commerce to be a rather daft activity, but I am committed to engaging in it for the sake collecting little life experiences. I find people to be rather daft on average, but I am committed to engaging with them in order to execute my engagement with commerce. There are many things I much prefer to do, but I do not. Having this choice is a great privilege. And I take no pleasure in having to remind colleagues that we are here to do jobs, not do what we like to do. Leave ourselves at homes; do our fucking jobs.

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I was thinking about how some tend to experience attachment in the moment, so the short term effects of severed relationships is severe SIC - whereas after a while they get over it and experience no vulnerability in the long term. Others are less attached on a moment to moment basis, so are negligibly affected by severance in the short term - whereas a long term accumulation of grief may become severe.

These patterns apply to motivation and emotion with regards to various objects, people, experiences, preferences, etc.

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Not healing fast enough. Back to work!

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A simple mark of classism is the belief that the economic playing field is flat. :D Ain't much else to it. All the other -isms are just special cases of economic inequality: political, racial, cultural, and other social grouses ultimately all come back to concerns over access to resources (including the feelings of happiness, etc.).

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April 9 end