Of course, the demand for apologies is volatile. Sometimes there are too many, and sometimes there are not enough. In determining the correct variety of apology to dispense, it should be noted which nuances are associated by the audience with the concept of an apology.
A very quick take on this.
Elements of an apology may include
- empathy - defined as perception in equivalence with the anguish of the audience
- regret - defined as a preference to avoid repeating the subject of the apology
Arguably, if "perfect" empathy is achieved, then regret is implied. An argument against this might be that despite "perfect" empathy, additional states of mind may obstruct the implication of regret. So this hinges somewhat on the definition of empathy.
Therefore in the presence of ambiguity, it is generally best (if under the conditions that one is not intending to be deceptive), that one simply speak of empathy, and regret in discrete terms.
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