GG

Hospitality is the oldest profession.

With a smile 😁😁😁 whenever possible. Because while we may forget, it is easier to mess with the customers' emotions by smiling at them. In fact... if you have to pick 1/10 of customers to smile at, it should probably be the ones who complain about things. That's what I do 😘😋😛

There is no shame in good game.

Blaise Recovery

Four days running: two meals within first six hours of waking, then a halfway-decent workout. Sprint speed is up; resolution of haptic data from extremities is waay up; blood pressure is down; signal-to-noise ratio of sensory nervous system in conscious memory is way, way, way, down. Happy to be getting some work-life balance, but not sure how long this lasts, or whether the opportunity cost (getting more work done) will be severe. Meanwhile... doing weights in one's bedroom requires much mopping. Such is work / life.

Confidence, Security, Hospitality

Oh yes team... if you ask someone to leave, whether or not they paid for their FnB, and if they don't cooperate, feel free to call the cops.

Whether your judgment on that is good or not, I will just have to deal with later. But you should act as if you own the place: after all you already have access to just about everything.

‪#‎justwaitforit‬

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Overpromising is asking for trouble. We won't boast of five-star service until we've been properly assessed. Such qualities are only achievable by the individual ambitions of staff. I reckon we would score in the ballpark of one- or two-star qualities at this point. And for the time being, I can only encourage everyone to raise their aspirations or dawdle in mediocrity.

#Economic Threat Watchlist# So, my people. While we bicker among ourselves and neglect the sleepy customers who walk in without knowing what they want... the real enemy is at the gates, threatening to bankrupt us. Enjoy the slide deck. :)