On Training: Technical, Compassionate, and Rhetorical Skills

I would hire people with empathy over people with technical aptitude, because it's harder to build empathic structures than to build technical structures, in their brains. However, once onboard, I would train people in technical skills before training them in being hospitable... simply because it's harder to build technical structures than to train someone to method act so that they can put on any face to any audience without flinching, regardless of what they actually feel. Nevertheless, training the development of true empathy takes the longest time of all.