Podcast: I was asked to talk about running a cafe.

Thanks for the interview invite.
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Links to segments:

Tech vs. Cafe Industry Differences? (Skillsets. Regulatory compliance.)
https://youtu.be/roDWQUnzxFU?t=573

Why switch into a chaotic industry? (Not ambitious.)
https://youtu.be/roDWQUnzxFU?t=847

Is any past tech experience relevant to cafe work? (Scripting Google Ads. Google Sheets. Google Slides.)
https://youtu.be/roDWQUnzxFU?t=941

Explain supply-chain management to a technologist. (It's caching. There are startups targeting this layer for small businesses.) https://youtu.be/roDWQUnzxFU?t=1329

How did you decide to start an offline business? (Prior industry experience. Real estate opportunity. Crowd funding.)
https://youtu.be/roDWQUnzxFU?t=1455

Tell us about the coffee business, the segment you're in. (Value propositions. Kinds of product.)
https://youtu.be/roDWQUnzxFU?t=1636

How does a minimalist operation do customer service? (We're positioned as a best-value-for-price hospitality brand. Prioritised accordingly.)
https://youtu.be/roDWQUnzxFU?t=1877

What do you think about ghost kitchens? (Decoupling is interesting, but there are a dozen areas a business can specialise in, if you want to focus on that problem.)
https://youtu.be/roDWQUnzxFU?t=2357

Do you sell on GrabFood? (Timing hasn't been right so far, but it is on our radar.)
https://youtu.be/roDWQUnzxFU?t=2495

Talk about profitability. (We're playing a long game. It would be nice to learn enough about the industry to become a service platform for other hospitality businesses.)
https://youtu.be/roDWQUnzxFU?t=2558

Talk about talent management. (We measure everything, so that we can manage it. Delegation. Training trainers.)
https://youtu.be/roDWQUnzxFU?t=2691

Case study: CRM
https://youtu.be/roDWQUnzxFU?t=3048

Rant: regulatory environment
https://youtu.be/roDWQUnzxFU?t=3307

Building systems: (Happy to help if you want help.)
https://youtu.be/roDWQUnzxFU?t=3653