Reason to test vendor : good variety of selections online ( however, this is false advertising - see details )
Time to delivery : under 24 hours ( good )
Price of picking, packing, and delivery : 8 MYR ( $1.80 )
Comms. trail :
- Initial online order
- Phone call from driver upon arriving at premise gate
Issues encountered :
- not all items advertised, and ordered, were delivered
- some missing items were arbitrarily replaced with other items at the vendor's discretion
- incomplete packaging : while there is an option to purchase packaging, there is no estimate from the vendor of how much packaging is enough, and so some items ( in my case, the majority ) will arrive without packaging ... groceries were placed on the floor
Proposed system upgrades :
- tighten JIT stock-in to meet stock-out forecasts based on orders
- provide customers an option to select "do not arbitrarily swap SKUs"
- provide customers an option to cancel entire order if some items are out-of-stock
- provide packaging estimate to customers, to facilitate correct packaging order
- provide customers an option to allow vendor to make ad hoc decisions on packaging quantity, based on quality of packing (e.g. bag only raw items / bag all items / double bag all items , with automatically adjusted billing
- provide real-time driver location update on app
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