GRC this, GRC that

IN CONCLUSION :

GRC is longhand for "what the BOD is responsible for", including both traditional scopes delegated to the CEO and IA.

What did I miss?

Commercial Jargon (nothing new)

Etymology : Business Domain ... it's quite interesting to see how there are literal sources of authority for jargon and terminology ... and that over time the pronunciations of these bodies changes what words people use to describe what sort of behaviour. A sort of forward guidance over the history of language.

Particular example I'm researching right now "corporate performance management" ... arbitrary set of words strung together ... given a particular meaning in 2001. Ungiven that meaning in 2017, and split into a bunch of (new words). "Authority" : Gartner

Of course, this has been going on and on forever ... McKinsey and "talent management" whatnot.

Grocery Home Delivery Report : Lotus's Malaysia 2022-07-30

Reason to test vendor : good variety of selections online ( however, this is false advertising - see details )

Time to delivery : under 24 hours ( good )

Price of picking, packing, and delivery : 8 MYR ( $1.80 )

Comms. trail : 

• Initial online order
• Phone call from driver upon arriving at premise gate

Issues encountered : 

• not all items advertised, and ordered, were delivered
• some missing items were arbitrarily replaced with other items at the vendor's discretion
• incomplete packaging : while there is an option to purchase packaging, there is no estimate from the vendor of how much packaging is enough, and so some items ( in my case, the majority ) will arrive without packaging ... groceries were placed on the floor 

Proposed system upgrades :

• tighten JIT stock-in to meet stock-out forecasts based on orders
• provide customers an option to select "do not arbitrarily swap SKUs"
• provide customers an option to cancel entire order if some items are out-of-stock
• provide packaging estimate to customers, to facilitate correct packaging order
• provide customers an option to allow vendor to make ad hoc decisions on packaging quantity, based on quality of packing (e.g. bag only raw items / bag all items / double bag all items , with automatically adjusted billing
• provide real-time driver location update on app